SOFTWARE ENGINEER – PRODUCTION SUPPORT

Job Description

Job Title – Software Engineer – Mainframe Batch Support

The role is for Software Engineer, who will contribute to enable an efficient environment, ensure to provide Mainframe Batch and Online environments and address Business Incidents by aligning them with the system. The role will provide in-depth understanding of Personal Investing Domain, various Sub systems associated with the Business Unit and technologies and tools used by the Personal Investing reps and enriches with end customer experience.

The Purpose of This Role

The Mainframe Support team’s key role is to maintain stability and availability of data processed by PI Mainframe Batch Cycles and ensure the dependent applications have the latest details to our internal Business and to end customers. The team has in-depth knowledge on various subsystems related to Personal Investing; Product Team and related Business Contacts that helps to understand the system better and enables Team to address incidents affecting and/or reported by customers.

The Value You Deliver

Ensure Stable Environment, Look for Continuous Improvement, through identification of Automation Opportunities to provide enhanced support, Problem resolution and Project Management. This role requires the ability to perform production and Data support work as well as the ability to research and resolve issues related to job failures, Control-M scheduling issues, and infrastructure changes for the various PI Mainframe applications.  These applications are critical to the PI Business Unit’s Daily processing. Production Support role involves all the following support functions:  Incident management, change management. Problem Management. Some support activities and implementations will be after hours or on the weekends, as needed.  The successful candidate will also participate in the teams' on-call rotation providing off hours support.

Primary Responsibilities

• Provide daily operational support for the PI Mainframe applications that spans around Cash Management, Retail Systems, Miscellaneous Retirement and related mainframe system environment. 
• Provide coding, testing, and implementation of COBOL batch, online and Control-M solutions to resolve production issues.
• Respond to user inquiries regarding application-related problems.
• Participate in small to large initiatives ranging from application incident resolution work to project related tasks.
• Document operational procedures and share knowledge with the rest of the Operations team and other teams.

The Skills that are Key to this role

Technical / Behavioral

• Experience with COBOL, JCL, DB2, VSAM, MVS, Endevor, ISPF, TSO, CICS, Control-M, and basic IBM utilities. 
• Experience in coding, testing, and implementing COBOL solutions.
• Should be committed to Delivery and go beyond boundaries and time zones to achieve Production Stability.
• Solid understanding of the business or function for which the application is desired
• Around 4-5 years of experience in Production Support role 
• Should be able to perform prod support activities including but not limited to monitoring and resolving batch issues, perform root cause analysis of Incidents and identifying performance improvement opportunities
• Strong Analytical, Reporting and Problem-Solving Skills
• The applicant should demonstrate effective communication skills; both written and verbal.
• Must be an organized self-starter with a collaborative work style, customer service focus, and ability to multi-task.
• Excellent Interpersonal skills (written/oral/listening/influencing) 
• Ability to work as part of a team as well as independently.
• Must be experienced in developing and maintaining systems in the MVS mainframe environment.
• Proven analytical and problem-solving skills.
• Must be capable of learning complex processes quickly and can learn through independent research.

The Skills that are Good to Have for this role

• Ability to triage incidents.
• Familiar with CICS-Cobol code review.
• Familiar with any debugging tool. Preferably Intertest.
• Mainframe MQ is a plus

How Your Work Impacts the Organization

This position is part of the 16 x 7 PI Distributed Batch Support Team within the Production Services Group.  The team member will be engaged in ensuring the operational stability of the applications related to various PI Distributed Applications. This team member will participate in system monitoring, installing fixes, incident troubleshooting and resolution, problem management, and ensuring operational standards adherence.

The Expertise We’re Looking For

• 4 – 5 years’ experience in Mainframe development/enhancement/support. Cobol, JCL, DB2, VSAM, CICS is must.
• Bachelor's degree in related field or equivalent experience required
• Production support experience with financial systems a plus.

Location: Chennai

Shift timings: The team works on 16 * 7 support. The associate will be on rotation in different shifts (6 AM – 3PM, 11 AM – 8 PM, 2 PM – 11 PM)

Reference: Fidelity careers page

Fidelity

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity India has been the Global Inhouse Center of Fidelity Investments since 2003 with offices in Bangalore and Chennai. For information about working at Fidelity, visit India.Fidelity.com.

Fidelity Investments is an equal opportunity employer.